[imp] The message was rejected by the server

Michael J Rubinsky mrubinsk at horde.org
Mon May 11 15:08:03 UTC 2015 

Quoting Simon B <simon.buongiorno at gmail.com>:

> LO
> On 11 May 2015 15:40, "Michael J Rubinsky" <mrubinsk at horde.org> wrote:
>>
>>
>> Quoting Simon B <simon.buongiorno at gmail.com>:
>>
>>> On 27 Apr 2015 06:57, "Michael J Rubinsky" <mrubinsk at horde.org> wrote:
>>>>
>>>>
>>>>
>>>> Quoting Simon B <simon.buongiorno at gmail.com>:
>>>>
>>>>> Hi
>>>>>
>>>>> I got a new iPhone 5s running iOS 8.1.3
>>>>>
>>>>> ActiveSync is working. Mails arrive and disappear as you'd expect.
>>>>> Calendar, and contacts too..
>>>>>
>>>>> The only thing not working is I can't send mails.  I get the error: The
>>>>> message was rejected by the server.
>>>>
>>>>
>>>>
>>>> This is probably coming directly from the MTA.
>>>>
>>>>
>>>>>
>>>>> It's working from my Android device.
>>>>>
>>>>> SSL is turned on (and worked previously on my iPhone 4.  The only
> thing I
>>>>> can think of is that the iPhone doesn't like the server's self-signed
>>>>> certificate (but that's not what the error is saying...
>>>>>
>>>>> Any ideas? Known issue?
>>>>
>>>>
>>>>
>>>> No. I can send mail fine on all of my iOS devices, including a 8.1.3
>>>
>>> iPhone. Try checking the ActiveSync log for a properly formatted email
>>> being sent - you might have to enable the verbose logging. You can post,
> or
>>> send the log to me directly if you like.  If the log doesn't show
> anything
>>> special, and the SMTP server log doesn't show anything useful, you may
> have
>>> to wireshark the Client -> Horde conversation while sending the email to
>>> see exactly what is being sent.
>>>
>>> Hi Michael
>>>
>>> Sorry, for the delay, I had access issues.
>>>
>>> Here are the log snippets..
>>> iOS
>>> May 11 10:38:16 mail postfix/submission/smtpd[18861]: connect from
>>> localhost[127.0.0.1]
>>> May 11 10:38:16 mail postfix/submission/smtpd[18861]: Anonymous TLS
>>> connection
>>> established from localhost[127.0.0.1]: TLSv1 with cipher
>>> ECDHE-RSA-AES256-SHA
>>> (256/256 bits)
>>> May 11 10:38:16 mail postfix/submission/smtpd[18861]: NOQUEUE: reject:
> RCPT
>>> from localhost[127.0.0.1]: 550 5.7.1 <MStrawn <
> MStrawn at recipientserver.net>@
>>> <MStrawn at recipientserver.net>recipientserver.net
>>> <MStrawn at recipientserver.net>>: Recipient
>>> address rejected: Access denied; from=<simon@ <simon at myserver.net>
>>> myserver.net<simon at myserver.net>>
>>> to=<MStrawn <MStrawn at recipientserver.net>@ <MStrawn at recipientserver.net>
>>> recipientserver.net<MStrawn at recipientserver.net>> proto=ESMTP helo=<
>>>
>>> mail.mymailserver.net>
>>> May 11 10:38:16 mail postfix/submission/smtpd[18861]: disconnect from
>>> localhost[127.0.0.1]
>>>
>>> Android
>>> May 11 10:42:19 mail postfix/submission/smtpd[18973]: connect from
>>> localhost[127.0.0.1]
>>> May 11 10:42:19 mail postfix/submission/smtpd[18973]: Anonymous TLS
>>> connection
>>> established from localhost[127.0.0.1]: TLSv1 with cipher
>>> ECDHE-RSA-AES256-SHA
>>> (256/256 bits)
>>> May 11 10:42:19 mail postfix/submission/smtpd[18973]: 3llf3H2PLlz1qy16:
>>> client=localhost[127.0.0.1], sasl_method=PLAIN,
>>> sasl_username=simon@ <simon at myserver.net>myserver.net<simon at myserver.net>
>>>
>>> May 11 10:42:20 mail postfix/cleanup[18976]: 3llf3H2PLlz1qy16:
>>> message-id=<3llf3H2PLlz1qy16@ <3llf3H2PLlz1qy16 at mail.mymailserver.net>
>>> mail.mymailserver.net<3llf3H2PLlz1qy16 at mail.mymailserver.net>>
>>>
>>> May 11 10:42:20 mail postfix/qmgr[8947]: 3llf3H2PLlz1qy16:
>>> from=<simon@ <simon at myserver.net>myserver.net<simon at myserver.net>>,
>>>
>>> size=589, nrcpt=1 (queue active)
>>> May 11 10:42:20 mail postfix/submission/smtpd[18973]: disconnect from
>>> localhost[127.0.0.1]
>>>
>>> It beats me why the MTA suddenly sees submission attempts as local
>>> delivery..!?  Nothing has changed in the postfix configuration for at
> least
>>> a year.  And my iPhone 4 was working reliably until I got the iPhone 5s..
>>>
>>> Any suggestions?
>>
>>
>> Are these the same email? Is the Android log from an ActiveSync client or
> just a "normal" email client on the device?
>>
>> I have no idea why this would happen for one ActiveSync client vs a
> different one, the SENDMAIL ActiveSync command is fairly straight forward
> and doesn't differ for different clients. Essentially we do some sanity
> checks and (at least for new mails, not replies) just sent the email
> through Horde's configured SMTP mailer.  I'd probably need a detailed
> ActiveSync log of the SENDMAIL command from the iOS device to see what it
> is sending to rule out (or fix) anything in our code.
>
> Just the normal ActiveSync log, or do I have to increase the debug level?
>
> Actually, I found something.
>
> On the same server, I have the MTA, production horde, and separately horde
> installed from git.
>
> The Android was actually using the production horde.
>
> When I changed the iOS device from git to production, it works.
>
> When I changed the android to point to the git install, it doesn't.
>
> PROD
> Address Book (turba) 4.1.3        SQL DB schema is ready.    Application is
> ready.
> Calendar (kronolith) 4.1.4        SQL DB schema is ready.    Application is
> ready.
> content 2.0.3                    SQL DB schema is ready.
> Filters Filters (ingo) 3.1.3    SQL DB schema is ready.    Application is
> ready.
> Horde (horde) 5.1.5                                        Application is
> ready.
> Mail (imp) 6.1.6                SQL DB schema is ready.    Application is
> ready.
> Notes (mnemo) 4.1.2                SQL DB schema is ready.    Application
> is ready.
> Password (passwd) 5.0.1                                    Application is
> ready.
> Tasks (nag) 4.1.3                SQL DB schema is ready.    Application is
> ready.
> timeobjects 2.0.4
>
> GIT
> Address Book (turba) 4.3.0-git    SQL DB schema is ready.    Application is
> ready.
> Calendar (kronolith) 4.3.0-git    SQL DB schema is ready.    Application is
> ready.
> content 2.0.5-git                SQL DB schema is ready.
> Filters (ingo) 3.3.0-git        SQL DB schema is ready.    Application is
> ready.
> Horde (horde) 5.3.0-git                                    Application is
> ready.
> Mail (imp) 7.0.0-git             SQL DB schema is ready.    Application is
> ready.
> Notes (mnemo) 4.3.0-git         SQL DB schema is ready.    Application is
> ready.
> Password (passwd) 5.0.2-git                             Application is
> ready.
> Tasks (nag) 4.3.0-git             SQL DB schema is ready.    Application is
> ready.
> Tickets (whups) 3.0.1-git
>
> I suspect something has (or more accurately should have) changed in
> backends.local.php
>
> Anything I should look for specifically?  I usually end up breaking
> something in there..
>
> Simon

Nothing comes to mind, other than making sure the "Mailer" config for  
horde (in conf.php) and/or IMP (in backends.[local.]php) - depending  
on which you are using - is correct. Make sure you are using a SMTP  
server, and not the sendmail binary.

-- 
mike
The Horde Project
http://www.horde.org
https://www.facebook.com/hordeproject
https://www.twitter.com/hordeproject
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