[sync] Horde ActiveSync with outlook 2013 problem on Centos 6.5 + apache on virtualmin

[Michael J Rubinsky]

Quoting mn 320 <mn3250 at gmail.com>:

> Here is the sync log:
> 2014-09-08T17:24:56+02:00 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx INFO: [11499]
> Horde_Core_ActiveSync_Driver::authenticate() attempt for user at domain.com
> 2014-09-08T17:24:56+02:00 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx INFO: [11499]
> FOLDERSYNC request received for user user at domain.com
> 2014-09-08T17:24:56+02:00 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx INFO: [11499]
> Device entry exists for xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx, updating userAgent
> and version.
> 2014-09-08T17:24:56+02:00 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx INFO: [11499]
> Request being handled for device: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx,
> Supporting protocol version: 14.0, Using Horde_ActiveSync v2.18.1
> 2014-09-08T17:24:56+02:00 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx INFO: [11499] GET
> VARIABLES: Array
> (
>     [Cmd] => FolderSync
>     [User] => user at domain.com
>     [DeviceId] => xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>     [DeviceType] => WindowsOutlook15
> )
> 2014-09-08T17:24:56+02:00 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx INFO: [11499]
> Handling FOLDERSYNC command.
> 2014-09-08T17:24:56+02:00 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx INFO: [11499]
> Checking policykey for device: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx user:
> user at domain.com
> 2014-09-08T17:24:56+02:00 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx INFO: [11499]
> Allowing xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx to connect since it is
> non-provisionable.
> 2014-09-08T17:24:56+02:00 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx INFO: [11499]
> Policykey:  verified.
> 2014-09-08T17:24:56+02:00 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx DEBUG: [11499] I
> <FolderHierarchy:FolderSync>
> 2014-09-08T17:24:56+02:00 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx DEBUG: [11499] I
> <FolderHierarchy:SyncKey>
> 2014-09-08T17:24:56+02:00 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx DEBUG: [11499]
> I     0
> 2014-09-08T17:24:56+02:00 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx DEBUG: [11499] I
> </FolderHierarchy:SyncKey>
> 2014-09-08T17:24:56+02:00 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx NOTICE: [11499]
> Horde_ActiveSync_State_Base::loadState: clearing folder state.
> 2014-09-08T17:24:56+02:00 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx INFO: [11499]
> Resetting device state for device: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx, user:
> user at domain.com, and collection: foldersync.
> 2014-09-08T17:24:56+02:00 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx NOTICE: [11499]
> Clearing foldersync state from synccache.
> 2014-09-08T17:24:56+02:00 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx INFO: [11499]
> Clearing collections data from cache.
> 2014-09-08T17:24:56+02:00 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx INFO: [11499]
> Replacing SYNC_CACHE entry for user user at domain.com and device
> xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx:
> a:11:{s:18:"confirmed_synckeys";a:0:{}s:17:"lasthbsyncstarted";b:0;s:17:"lastsyncendnormal";b:0;s:9:"timestamp";s:10:"1410189896";s:4:"wait";b:0;s:10:"hbinterval";b:0;s:7:"folders";a:0:{}s:9:"hierarchy";s:1:"0";s:11:"collections";a:0:{}s:13:"pingheartbeat";b:0;s:14:"synckeycounter";a:0:{}}
> 2014-09-08T17:24:56+02:00 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx DEBUG: [11499] I
> </FolderHierarchy:FolderSync>
> 2014-09-08T17:24:56+02:00 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx INFO: [11499]
> Initializing folder diff engine
> 2014-09-08T17:24:56+02:00 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx INFO: [11499]
> Horde_Core_ActiveSync_Driver::getFolderList()
> -------------------
> And outlook error: "connection is lost".

Unfortunately, I have no idea how the horde application object can  
disappear like that during the request. If it wasn't there to begin  
with, you would not have gotten as far as you did so this means that  
something is causing the registry to lose the object. Perhaps it's  
related to the issue discussed here:   
http://lists.horde.org/archives/imp/Week-of-Mon-20140908/056493.html?

-- 
mike
The Horde Project
http://www.horde.org
https://www.facebook.com/hordeproject
https://www.twitter.com/hordeproject
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