[sync] ActiveSync attachments not downloading, disappearing on devices

Michael J Rubinsky mrubinsk at horde.org
Sun Nov 30 03:07:58 UTC 2014 

Quoting Andreas Schneider <as at schneider-pc.ch>:

> ----- Nachricht von Michael J Rubinsky <mrubinsk at horde.org> ---------
>      Datum: Sat, 29 Nov 2014 00:20:44 -0500
>        Von: Michael J Rubinsky <mrubinsk at horde.org>
> Antwort an: mrubinsk at horde.org
>    Betreff: Re: [sync] ActiveSync attachments not downloading,
> disappearing on devices
>         An: Andreas Schneider <as at schneider-pc.ch>,
> sync at lists.horde.org
>
>> Quoting Andreas Schneider <as at schneider-pc.ch>:
>>
>>> ----- Nachricht von Michael J Rubinsky <mrubinsk at horde.org> ---------
>>>      Datum: Thu, 27 Nov 2014 22:51:02 -0500
>>>        Von: Michael J Rubinsky <mrubinsk at horde.org>
>>> Antwort an: mrubinsk at horde.org
>>>    Betreff: Re: [sync] ActiveSync attachments not downloading,
>>> disappearing on devices
>>>         An: sync at lists.horde.org
>>>
>>>> Quoting Andreas Schneider <as at schneider-pc.ch>:
>>>>
>>>>> ----- Nachricht von Volker Then <horde40 at volkerthen.com> ---------
>>>>>   Datum: Wed, 26 Nov 2014 17:26:27 +0100
>>>>>     Von: Volker Then <horde40 at volkerthen.com>
>>>>> Betreff: Re: [sync] ActiveSync attachments not downloading,
>>>>> disappearing on
>>>>> devices
>>>>>      An: sync at lists.horde.org
>>>>>
>>>>>> Zitat von Michael J Rubinsky <mrubinsk at horde.org>:
>>>>>>
>>>>>>> Quoting Volker Then <horde40 at volkerthen.com>:
>>>>>>>
>>>>>>>> Zitat von Michael J Rubinsky <mrubinsk at horde.org>:
>>>>>>>>
>>>>>>>>> Quoting Volker Then <horde40 at volkerthen.com>:
>>>>>>>>>
>>>>>>>>>> Zitat von Michael J Rubinsky <mrubinsk at horde.org>:
>>>>>>>>>>
>>>>>>>>>>> Quoting Volker Then <horde40 at volkerthen.com>:
>>>>>>>>>>>
>>>>>>>>>>>> Zitat von Volker Then <horde40 at volkerthen.com>:
>>>>>>>>>>>>
>>>>>>>>>>>>> Zitat von Michael J Rubinsky <mrubinsk at horde.org>:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Quoting Volker Then <horde40 at volkerthen.com>:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Zitat von Michael J Rubinsky <mrubinsk at horde.org>:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Quoting Michael J Rubinsky <mrubinsk at horde.org>:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Quoting Michael J Rubinsky <mrubinsk at horde.org>:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Quoting Volker Then <horde40 at volkerthen.com>:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Dear list,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> since a few days there is a problem with ActiveSync on
>>>>>>>>>>>>>>>>>>> certain devices. Some of my users report the following
>>>>>>>>>>>>>>>>>>> issues:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> - Outlook 15: Most attachments (jpgs, pdfs) are not
>>>
>>> getting
>>>>>>>>>>>>>>>>>>> downloaded. Some get downloaded up to 50%, some others
>>>>>>>>>>>>>>>>>>> aren't visible at all.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> - iOS devices: After tapping on the attachment, it gets
>>>>>>>>>>>>>>>>>>> downloaded and then it's visible for a few milliseconds
>>>>>>>>>>>>>>>>>>> until it disappears totally.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> I keep the horde pear packages up-to-date on an weekly
>>>>>>>>>>>>>>>>>>> basis. Recently there was an update of the ActiveSync
>>>>>>>>>>>>>>>>>>> package. Could this be the problem?
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> In the logfiles (debug and activesync) I see nothing
>>>>>
>>>>> unusual.
>>>>>>>>>>>>>>>>>>> The horde server is running on a Debian squeeze machine,
>>>>>>>>>>>>>>>>>>> PHP 5.3.3-7+squeeze22.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thanks in advance for any help,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> *sigh*
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> It seems that actually correctly performing MIME
>>>>>>>>>>>>>>>>>> truncation
>>>>>>>>>>>>>>>>>> actually breaks these clients. I give up.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> This was actually my fault.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Should be fixed in Git (fixes in both Core and
> ActiveSync).
>>>>>>>>>>>>>>>>> Will push a new release after I run/test for a bit more in
>>>
>>> my
>>>>>>>>>>>>>>>>> personal production.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> I pushed the releases for this, as everything seems good.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> There is some issue with emails originally containing only
>>>>>>>>>>>>>>>> plaintext leaking mime boundry text that I'm still looking
>>>>>>>>>>>>>>>> into, but I think that's due to some recent changes in
>>>>>>>>>>>>>>>> Horde_Mime since they still occur when the ActiveSync
>>>>>>>>>>>>>>>> changes
>>>>>>>>>>>>>>>> are backed out.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Something is wrong with the dependencies:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> horde/Horde_Core requires package "horde/Horde_Mime"
> (version
>>>>>>>>>>>>>>>> = 2.5.0, version <= 3.0.0alpha1, excluded versions:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 3.0.0alpha1), installed version is 2.4.5
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I didn't realize Horde_Mime's version requirement was bumped.
>>>>>>>>>>>>>> Pushing a Horde_Mime now.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Mike,
>>>>>>>>>>>>>
>>>>>>>>>>>>> After the recent updates with fixed horde_smtp, there is still
>>>>>>>>>>>>> the problem with ActiveSync on iOS (empty message bodies, not
>>>>>>>>>>>>> attachments being displayed) and Outlook. In the sync log I
> see
>>>>>>>>>>>>> several error messages (Outlook):
>>>>>>>>>>>>>
>>>>>>>>>>>>> 2014-11-23T20:30:58+01:00 ERR: [19950] Attempting to add a
>>>>>>>>>>>>> collection
>>>>>>>>>>>>>              to the sync cache while requiring a
> synckey,
>>>>>
>>>>> but no
>>>>>>>>>>>>>              synckey could be found. Most likely a
> client
>>>>>
>>>>> error in
>>>>>>>>>>>>>              requesting a collection during PING before
>>>
>>> it
>>>>> has
>>>>>>>>>>>>> issued a
>>>>>>>>>>>>>              SYNC.
>>>>>>>>>>>>>
>>>>>>>>>>>>> 2014-11-23T20:30:58+01:00 ERR: [21584]
>>>>>>>>>>>>> Horde_ActiveSync_Collections::getBackendIdForFolderUid failed
>>>>>>>>>>>>> because folder was not found in cache.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Volker
>>>>>>>>>>>>
>>>>>>>>>>>> After today's ActiveSync update at least iOS is syncing. But I
>>>>>>>>>>>> have still the issue with my Outlook clients (see above).
>>>>>>>>>>>
>>>>>>>>>>> You mean with blank email bodies? Can you provide a sync log? 
> I
>>>>>>>>>>> wasn't seeing that when I tested before release last night.
>>>>>>>>>>
>>>>>>>>>> The issue with the blank email bodies was on the iOS client. This
>>>>>>>>>> seems to be fixed by now. Outlook stopped syncing at all after
> the
>>>>>>>>>> recent updates. I sent you the log a few minutes ago.
>>>>>>>>>
>>>>>>>>> It looks like the server side folder cache was removed or
>>>>>>>>> corrupted,
>>>>>>>>> but OL is not responding the the '12' status code that tells it to
>>>>>>>>> re-initialize the state. Try removing and recreating the account.
>>>>>>>>
>>>>>>>> Yes, the cache files were removed after I got the message "Cache
>>>>>>>> version changed" after the recent updates. How would I remove and
>>>>>>>> recreate a production account? The user's account is working on his
>>>>>>>> iOS client. Cache files are stored in the local file system, the
>>>>>>>> user
>>>>>>>> backend is ldap.
>>>>>>>
>>>>>>> Sorry, I wasn't clear enough. I'm talking about the sync cache
> and/or
>>>>>>> client state. These are not related to any other Horde cache. They
>>>>>>> are
>>>>>>> stored in SQL.
>>>>>>>
>>>>>>> Anyway, if removing the client from Horde's activesync
> administration
>>>>>>> screen doesn't force OL to reset itself, you can either remove OL's
>>>>>>> local cache file and/or just delete and recreate the account in OL.
>>>>>>
>>>>>> Again some tests with Outlook and ActiveSync. It's still not working
>>>>>> like prior to ActiveSync 2.20.*. The full collection never gets
>>>>>> synced,
>>>>>> Outlook retrieves identical ServerEntryIDs multiple times, but in the
>>>>>> client no email appears. When I sync only the last month, some utems
>>>
>>> got
>>>>>> synced, before the syncing process stops. The Log says, that it found
>>>>>> loads of changes, but they don't get synced. Any progress here? OL
>>>>>> sync
>>>>>> was working almost perfectly in the last weeks. Anyone else
> witnessing
>>>>>> this? (in case you have an up-to-date horde installation)
>>>>>> Volker
>>>>>
>>>>> hi i have the same issue ... updated today morning ... endless outlook
>>>>> 2013
>>>>> sync
>>>>> in the apache.log i found 1000x :
>>>>>
>>>>> mod_fcgid: stderr: PHP Fatal error:  Call to a member function
>>>
>>> toString()
>>>>> on a non-object in /usr/local/share/pear/Horde/Mime/Part.php on line
>>>
>>> 1282
>>>>> Mit freundlichen Grüssen
>>>>
>>>> I still can't reproduce this. My guess is that it's a broken email
>>>> message that a previous version of Horde_Mime was able to ignore/deal
>>>> with. I would need a backtrace from that line in Part.php, and the
> value
>>>> of $this->_parts right before that loop to see what Horde_Mime is
>>>> chocking on.
>>>
>>> Hi  Michael
>>>
>>> sorry for the "Dumbo" question
>>> my php know-how is very limited
>>>
>>> after google i insert on line 1278 in part.php
>>>
>>> error_log(print_r(debug_backtrace(), TRUE));
>>> error_log($this->_parts);
>>
>> Insert the following after the "while" statement:
>>
>> if (!($part instanceof Horde_Mime_Part)) {
>>    Horde::debug($part);
>>    Horde::debug($this->_parts);
>> }
>> The output will be placed in a file named horde_debug.txt in your
>> system's temporary directory.
>
> The log is attached
>
> i have done the following:
>
> I create a new outlook profile with my account. Wait until the first
>
> "mod_fcgid: stderr: PHP Fatal error:  Call to a member function toString()
> on a non-object in /usr/local/share/pear/Horde/Mime/Part.php on line 1282"
>
> close outlook
>
> insert the debug statement in part.php
>
> open outlook
>
> wait fore multiple part errors...
>
> close outlook
>
> Thank you


Did you place the code immediately after the while() statement? It  
needs to be *inside* the loop, not before it or after it. Place it  
right after line 1280.

-- 
mike
The Horde Project
http://www.horde.org
https://www.facebook.com/hordeproject
https://www.twitter.com/hordeproject
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