[sync] Outlook 2013 sync recovery after server down

[Michael J Rubinsky]

Quoting Tim ODriscoll <tim.odriscoll at lambrookschool.co.uk>:

> Dear All,
>
> Recently my Horde server stopped responding (due to no free inodes  
> because /tmp/horde_form_* filled up), and it caused most (5 of 6)  
> Outlook 2013 clients to loose sync. Outlook does not report any  
> errors, but no new emails appear in Outlook, shared & personal  
> calendar events disappear or fail to update.
>
> I get various errors in the associated sync logs:
> This on a client that was not uploading calendar changes:
> ERR: [16751] Could not find state for synckey {xxxxxxxxxx}1.
>
> This on a client that was not showing any calendar events or new emails:
> ERR: [3776] Horde_ActiveSync_Collections::getBackendIdForFolderUid  
> failed because folder was not found in cache
>
> The only way to resolve the issue is to remove the client from the  
> ActiveSync devices page within Horde and then remove and recreate  
> the Outlook mail profile on the client.
>
> I'm using Horde_ActiveSync v2.28.1
>
> Every other ActiveSync client (iOS/Android) picked up the sync again  
> after the server was fixed, so is it right to assume an Outlook  
> setting is to blame?

Yes. OL doesn't seem to respond to the standard error code that  
triggers a resync in this case, and I have yet to find a code that  
works for OL that also works for everyone else.


> Many thanks,
>
> Tim
>
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-- 
mike
The Horde Project
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