[sync] Windows 10 Mail Client Errors

Michael J Rubinsky mrubinsk at horde.org
Tue Jul 19 16:13:02 UTC 2016 

Quoting Iain McFarlane <iain at imcfarla.homelinux.net>:

> Mike,
>
> I have had to remove the whole provisioning section from the  
> permissions to be able to get the warning to disappear.  As soon as  
> I put it back in with anything other than "disable" then the warning  
> comes back.
>
> This is on the latest builds of windows 10 which is likely to be  
> very close to the anniversary edition that will be released so I  
> suspect this is going to affect quite a few people.
>
> Is there any more that I can do to debug this?


Well, that error code signifies that the client is unable to adhere to  
the requested policies. So, assuming that this is not a bug in the  
client, it would mean that one of the policies being sent to the  
client either does not make sense for this client or the client cannot  
enforce. Note that even if you don't explicitly fill in the  
permissions, there are default values that get sent (though I don't  
remember what they are off hand - they will be in the log).

If you/we can pinpoint which one is triggering the issue I can look at  
working around it. Since I don't have access to these builds, I can't  
really help narrow it down for you.

>
> Regards,
>
> Iain
>
> Quoting Michael J Rubinsky <mrubinsk at horde.org>:
>
>> Other than checking to be sure your system prefs match what you are  
>> requiring,  nothing looks obviously out of place. Try removing  
>> policies one by one to see which one is the culprit. 
>> Also possible that  it's a bug in the preview version. 
>> --
>> mike
>> Sent from mobile
>> ________________________________
>> From: Iain McFarlane <iain at imcfarla.homelinux.net>
>> Sent: Jul 18, 2016 7:55 AM
>> To: sync at lists.horde.org
>> Subject: [sync] Windows 10 Mail Client Errors
>>
>>>
>>> Hello,
>>>
>>> As I have been migrating through the windows insider previews my  
>>> mail client has stopped working.
>>>
>>> I get an error saying:
>>> "Something went wrong
>>> Your device does not comply with the security policies set by your  
>>> email administrator.
>>> Error code: 0x85010013"
>>>
>>> This appears to be linked to provisioning settings but I cannot  
>>> find what magic is required to get it working again.
>>>
>>> I currently have:
>>> Provisioning set to "Allow non-provisionable devices"
>>> Attachment Download set to True
>>> Codeword frequency set to 10
>>> Minimum PIN length set to 6
>>> Password Complexity set to "Allow Any"
>>> Require PIN set to False
>>> Seconds of inactivity before device should lock set to 3600
>>>
>>> Debug log:
>>> 2016-07-18T11:13:40+00:00 INFO: [14105]  
>>> Horde_Core_ActiveSync_Driver::authenticate() attempt for iain
>>> 2016-07-18T12:13:43+01:00 INFO: [14105] PROVISION request received  
>>> for user iain
>>> 2016-07-18T12:13:43+01:00 INFO: [14105] Device entry exists for  
>>> 97B14B0D09A3CF490DB1C69A25496846, updating userAgent, version, and  
>>> supported.
>>> 2016-07-18T12:13:43+01:00 INFO: [14105] Request being handled for  
>>> device: 97B14B0D09A3CF490DB1C69A25496846, Supporting protocol  
>>> version: 14.1, Using Horde_ActiveSync v2.35.0
>>> 2016-07-18T12:13:43+01:00 INFO: [14105] GET VARIABLES: Array
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I  <Provision:Provision>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I   <Settings:DeviceInformation>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I    <Settings:Set>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I     <Settings:Model>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I       To be filled by O.E.M.
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I     </Settings:Model>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I     <Settings:IMEI />
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I     <Settings:FriendlyName>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I       IAIN-PC
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I     </Settings:FriendlyName>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I     <Settings:OS>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I       Windows 10.0.14388
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I     </Settings:OS>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I     <Settings:OSLanguage>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I       English
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I     </Settings:OSLanguage>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I     <Settings:PhoneNumber />
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I     <Settings:UserAgent>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I       MSFT-WIN-3/10.0.14388
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I     </Settings:UserAgent>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I     <Settings:EnableOutboundSMS>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I       0
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I      
>>> </Settings:EnableOutboundSMS>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I     <Settings:MobileOperator>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I       OperatorName
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I     </Settings:MobileOperator>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I    </Settings:Set>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I   </Settings:DeviceInformation>
>>> 2016-07-18T12:13:43+01:00 INFO: [14105] Device entry exists for  
>>> 97B14B0D09A3CF490DB1C69A25496846, updating userAgent, version, and  
>>> supported.
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I   <Provision:Policies>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I    <Provision:Policy>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I     <Provision:PolicyType>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I       MS-EAS-Provisioning-WBXML
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I     </Provision:PolicyType>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I    </Provision:Policy>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I   </Provision:Policies>
>>> 2016-07-18T12:13:43+01:00 DEBUG: [14105] I  </Provision:Provision>
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O  <Provision:Provision>
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O   <Provision:Status>
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O    1
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O   </Provision:Status>
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O   <Provision:Policies>
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O    <Provision:Policy>
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O     <Provision:PolicyType>
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O      MS-EAS-Provisioning-WBXML
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O     </Provision:PolicyType>
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O     <Provision:Status>
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O      1
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O     </Provision:Status>
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O     <Provision:Data>
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O      <Provision:EASProvisionDoc>
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O        
>>> <Provision:DevicePasswordEnabled>
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O        0
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O        
>>> </Provision:DevicePasswordEnabled>
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O        
>>> <Provision:AttachmentsEnabled>
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O        1
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O        
>>> </Provision:AttachmentsEnabled>
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O        
>>> <Provision:MaxInactivityTimeDeviceLock>
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O        3600
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O        
>>> </Provision:MaxInactivityTimeDeviceLock>
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O       
>>> </Provision:EASProvisionDoc>
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O     </Provision:Data>
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O    </Provision:Policy>
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O   </Provision:Policies>
>>> 2016-07-18T12:13:44+01:00 DEBUG: [14105] O  </Provision:Provision>
>>> 2016-07-18T12:13:44+01:00 INFO: [14105] Maximum memory usage for  
>>> ActiveSync request: 2097152 bytes.
>>>
>>> Help?
>>>
>>> Regards,
>>>
>>> Iain
>>>
>>> -- 
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>>>
>>
>>
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>
>
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-- 
mike
The Horde Project
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