[whups] recording time taken in Whups

[Jason M. Felice]

On Tue, Dec 09, 2003 at 05:33:56PM +1100, Bo Daley wrote:
> hi all,
> 
> just looking for some ideas from anyone who's listening --
> 
> I'd like to be able to add a field to Whups that allows users to tell the system
> how long they took doing something. This field would ideally appear anywhere
> that the 'Comment' field currently appears. ie. every time I add a comment to a
> ticket, I get the option of entering in the amount of time it took me to do
> what I'm describing in the comment field.
> 
> I'm imagining that it would then be possible to display the cumulative time
> taken working on a ticket on the main Ticket Summary page.
> 
> Does anyone have any ideas for where this time data should be stored? Maybe it
> should live in the whups_logs table, or maybe it could appear in the
> hermes_timeslices table so it's visible in a timesheet too?

My thinking was to eventually look at whups and the Horde_History::
stuff and see if there wasn't some consolodation which couldn't be done.
If we could get the same API for history on whups tickets, then we could
add history hooks so that apps can implement additional history fields.

Hermes would be able to add `number of hours', whups would be able to
add a `ticket number', etc.  Other possible uses would be for resource
allocation (as in using the projector in room 307 sort of thing...)

I keep track of time on tickets manually now, but sometimes I get a
five-minute support call and I just want to tack the time onto the
contact record or something.

Those are my ideas.  I don't have any immediate plans to do anything with
them, though.

> 
> thanks,
> 
> bo.

-- 
 Jason M. Felice
 Cronosys, LLC <http://www.cronosys.com/>
 216.221.4600 x302