[whups] E-Mail Notification on Ticket Chagnes

Mike Bydalek mbydalek at mobilemini.com
Tue Jul 20 10:54:51 PDT 2004

I noticed that the notify*() functions seemed to all combine into
notifyTicket().  Is there no more reason to send state change, comment
update, etc. notifications to either both the client and/or "tech"?  

If you think this, shouldn't there then be a pref to decide this?  We liked
having when either the client or us added a ticket comment, it sent an

Then again, I can still see some risidual affects of the code change that
I've had to clean up (one big one being the comments being put into the new
ticket e-mail).  Let me know what your thoughts are on this so I can go all
out for patch submission, or just need to hack it up enough for internal


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