[whups] Whups Help Desk
chuck at horde.org
Fri Jul 23 14:42:54 PDT 2004
Quoting Mike Bydalek <mbydalek at mobilemini.com>:
> I'm just curious as to what you all think about this. Should a Whups fork
> be made?
I doubt it.
> Or would it be better to implement this into the current
> functionality with some config options? I've done a lot of work and would
> hate not to contribute it back, so that's why I'm bringing this up.
Config options are good; I have no idea without seeing your code.
> If you want specifics on why I've had to change things, and what I've
> changed, I can do this without a problem. What I have setup for us is for
> people to goto http://helpdesk and be presented with the New Ticket. They
> then type in their Windows Login Name, which then pulls all their
> information from Turba by appending our domain to whatever they type in.
> This was the main change and currently couldn't be done, plus is necessary
> because the goal was to make this is simple as possible for our internal
How would you propose to integrate that into the current Whups code?
"Regard my poor demoralized mule!" - Juan Valdez
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