[whups] Whups Help Desk
Chuck Hagenbuch
chuck at horde.org
Fri Jul 23 14:42:54 PDT 2004
Quoting Mike Bydalek <mbydalek at mobilemini.com>:
> I'm just curious as to what you all think about this. Should a Whups fork
> be made?
I doubt it.
> Or would it be better to implement this into the current
> functionality with some config options? I've done a lot of work and would
> hate not to contribute it back, so that's why I'm bringing this up.
Config options are good; I have no idea without seeing your code.
> If you want specifics on why I've had to change things, and what I've
> changed, I can do this without a problem. What I have setup for us is for
> people to goto http://helpdesk and be presented with the New Ticket. They
> then type in their Windows Login Name, which then pulls all their
> information from Turba by appending our domain to whatever they type in.
> This was the main change and currently couldn't be done, plus is necessary
> because the goal was to make this is simple as possible for our internal
> users.
How would you propose to integrate that into the current Whups code?
-chuck
--
"Regard my poor demoralized mule!" - Juan Valdez
More information about the whups
mailing list