[whups] Cant create new ticket

P ipsec at dogclan.com
Wed Jul 28 10:20:18 PDT 2004


PERFECT.  Thank you much!

Mike Bydalek wrote:

> In the turba/config/sources.php, there's 2 lines:
>     'public' => true,
>     'readonly' => false,
>
> I'm not 100% sure how it all works, but it wouldn't hurt to set the 
> permissions for Turba and the source itself to whatever you want.  
> Give that a try and you should be good to go.  Also, there has been 
> discussion about getting rid of the link, but nothing has been confirmed.
>
> -Mike
>
> > -----Original Message-----
> > From: P [mailto:ipsec at dogclan.com]
> > Sent: Wednesday, July 28, 2004 9:49 AM
> > To: Mike Bydalek
> > Subject: Re: [whups] Cant create new ticket
> >
> >
> > Ok that helps a bit.  I have turba installed and created a
> > contact entry
> > (client) when logged in as "user 1" .  After doing that I am able to
> > associate that client with a queue and create tickets.  Only
> > problem is
> > that when I log in as "user 2" that client isn't available to
> > that user
> > so I have the same problem.  Is there any way to set up a
> > shared contact
> > list in turba (sorry if this is a little off topic on this list) or
> > disable the need for clients in whups altogether ?
> >
> > Mike Bydalek wrote:
> >
> > > You need Turba installed and configured, which is the contact
> > > manager.  Whups uses these as "clients".
> > >
> > > -Mike
> > >
> > > > -----Original Message-----
> > > > From: P [mailto:ipsec at dogclan.com]
> > > > Sent: Wednesday, July 28, 2004 9:30 AM
> > > > To: whups at lists.horde.org
> > > > Subject: [whups] Cant create new ticket
> > > >
> > > >
> > > > Hello all,
> > > >
> > > > When trying to create a new ticket I get the following message:
> > > >
> > > > "There are no clients associated with this queue; until
> > there are,
> > > > you cannot create any tickets in this queue."
> > > >
> > > > I see nowhere to create new clients.  When editing/creating a new
> > > > queue I do see the area where you assign particular clients to a
> > > > queue, but its blank.  I'm running the latest version of horde
> > > > framwork and whups
> > > > as of last night 7/28/04.  Any suggestions?
> > > >
> > > > ~P~
> > > >
> > > > --
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> > http://horde.org/bounties/#whups
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> > > >
> > >
> >
> >
>



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