[whups] Hide details from reply's
Auke Bruinsma
air2 at dds.nl
Fri Feb 3 01:33:43 PST 2006
When using the mailscraper to convert support mails in tickets in a
commercial support envirment it can be undesirable to show the url to
the ticket in
the reply e-mail. Also an reply e-mail to the ticket requester on
every update is not always desirable. The same for including the state
(you don't always want your custumers to know what you think is the
priority of their request). So I would like to implement 4 extra preferences
When you update the ticket who gets an e-mail
nobody
the creator
everyone but the creator
the creator.
When you make an comment to the ticket who gets an e-mail
nobody
the creator
everyone but the creator
the creator.
Must an url be included in those messages for:
nobody
the creator
everyone but the creator
the creator.
Must an state report be included in those messages for:
nobody
the creator
everyone but the creator
the creator.
I assume creator/requestor are the same when a message is processed by
the Mail.php and mail-filter.php.
Anybody want to give his/hers oppinion about this idea?
Greetings,
Auke
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