[whups] Assigning permissions

Jason Dixon jason at dixongroup.net
Tue Feb 7 08:52:37 PST 2006

On Feb 6, 2006, at 11:55 PM, Chuck Hagenbuch wrote:

> Quoting Jason Dixon <jason at dixongroup.net>:
>> Sorry if I'm not making myself clear.  I want to allow another user
>> "assign" and "update" rights to a queue without being an admin.
> Okay. That should be straightforward enough - what specifically is
> preventing you from doing so?

I think that seeing only a single checkbox with no description next  
to it (for Assign/Update) was confusing me, until I realized that it  
was just a boolean choice.  Versus the Edit page, which allows you to  

Speaking of which, is it described in the docs anywhere what each of  
those permissions actually do?  For example, how do Show and Read  
differ?  Does Edit allow a user to add comments, or actually update  
the ticket (change state, priority, etc)?  I don't see a "ticket  
delete" button, so what does that really let you do?

>> I also want to limit which users can create tickets in this queue.
> That is controlled by the Edit permission.

Yup, got it working (mostly).


Jason Dixon
DixonGroup Consulting

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