[whups] Trying to use whups for Horde problem reports

Muskingum Web Manager webmgr at muskingum.edu
Tue Dec 26 16:46:09 PST 2006

> Quoting Lars Stavholm <stava at telcotec.se>:
>> I just tried that, and after the setting you mentioned
>> above, the Problem Report does actually create a proper
>> ticket, whereas the user interface is still the standard
>> Problem Report one.
> Right. The point is you can feed problem reports into the ticket
> system instead of having end users deal with the ticket system.

Actually, I prefer the more limited Problem Report form since I  
haven't directly given any access to the Whups module to my general  

For certain, you'll want to use Administration > Permissions to  
establish the appropriate rights to Tickets if you want users to use  
the standard ticket create method... You might consider modifying your  
problem report page to redirect to the ticket submit page and just  
maintain that file on your own.


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