[dev] Workers in Hermes and Gulliver

[Duck]

On Monday 18 of June 2007 19:00:21 Jan Schneider wrote:
> But what has one thing to do with the other? Tasks are managed in Nag,
> and Nag already has an assignee field, though the logic an UI is still
> missing. But this has nothing to do with time tracking, let alone an
> option to enter the start and end time. Or am I missing something?

So you purpose to extend nag. But I must have to be able to bill tasks, and 
link tasks to a customer. All things that will eat ground to Hermes.

I have four scenarios for employees resource management. All have various 
parts in common. Just point me to what is the right approach.

1st 
Customer call/send mail for an issue, the support team resolves the issue or 
delegates the task to another employee (programmer etc.). The employee then 
just set how many time was spent on resolving the issue and if work is 
billable. This perfectly fits in Hermes. The only this missing is the task 
delegation (is just to add a field in the form).

3nd
A team leader delegates timed tasks for the employees for the current day/week 
and prints them the time sheet. Then he prints the calendar with assignments. 
I think this can be done in Kronolith, Nag or Hermes, but using its interface 
is to complicate and wasteful. An easier dedicated form must be created. 
Where?

4rd
A wellness center reception centers is called by a customer (many a non 
returned, so they are not in the db). The receptionist must see the free time 
of the employees and resources (sauna etc). And assign a treatment of the 
costumer to one employee.

Duck