[horde] whups does not send mail to queue-responsible-users

[Jan Schneider]

Zitat von peter pilsl <pilsl at goldfisch.at>:

>
> first thnx to michael for his answers to my previous questions. Perfect
> answers and i was able to solve my problems.
>
> Now I've got a new problem with whups and I didnt find a whups-specific
> supportforum, so I dare to ask here again.
>
>
> I use whups 1.0csv inside horde 3.2rc1.
>
> I configured whups to contain queues and types and responsible users for
> each queue. I also added a mailadress to $conf[mail][always_copy].
>
> # select q.queue_name,u.user_uid from whups_queues q, whups_queues_users
> u where u.queue_id=q.queue_id;
>     queue_name   |     user_uid
> ----------------+-------------------
>   goldfisch      | user1 at domain1.com
>   goldfisch      | user1 at domain2.com
>
>
> My understanding now is, that when someone creates a new ticket in this
> queue, then each responsible user and the user defined in
> $conf[mail][always_copy] gets a notification of this new ticket.

These are user names, not email addresses. These user need to have  
email addresses set in their identities.

Jan.

-- 
Do you need professional PHP or Horde consulting?
http://horde.org/consulting/