[horde] Whups doesn't work under Horde Webmail 1.2.3 or newer

[Jan Schneider]

Zitat von Ruben Squartini <ruben at auger.org.ar>:

> Hi Jan!
>
> Sorry about the priority header, will not happen again, just an  
> automatic reaction to troubles that need urgent attention and forgot  
> that I was writing to the list.
>
>>> I downloaded the new 1.2.4 version of Horde Groupware Webmail and
>>> tried again to solve this problem to no success.
>>>
>>> After creating Queues, Types, Status and Priorities (in the right
>>> order and so), when I try to create a ticket it shows the steps (1,
>>> 2, 3) and finally when it tries to save the ticket is fails.
>>
>> Why? How?
>
> When you try to add a new ticket, first select the Queue which it  
> will be assigned to (Stage 1), then select the Type (Stage 2) and  
> finally fill all data regarding the incidence, when clicking on the  
> Send button, the following error appears in the browser:
>
> Not Found
> The requested URL /whups/ticket/7 was not found on this server.
> Apache/2.2.9 (Debian) PHP/5.2.6-1+lenny3 with Suhosin-Patch  
> mod_ssl/2.2.9 OpenSSL/0.9.8g Server at webmail.auger.org.ar Port 80
>
> I checked that directory permissions are open (777), and even turned  
> the ownership of the whole Whups folder to apache2 user with no  
> success.
>
> No Horde log messages, but Apache points the following error:
> [Tue Jul 07 22:57:34 2009] [error] [client 168.96.148.111] File does  
> not exist: /usr/share/horde3/js/builder.js, referer:  
> http://webmail.auger.org.ar/whups/ticket/create.php
>
> Tickets are shown in the main Ticket, but no mater if you click on  
> the Queue or the ticket, you get always:
>
> Not Found
> The requested URL /whups/queue/3 was not found on this server.
> Apache/2.2.9 (Debian) PHP/5.2.6-1+lenny3 with Suhosin-Patch  
> mod_ssl/2.2.9 OpenSSL/0.9.8g Server at webmail.auger.org.ar Port 80
>
> or
>
> Not Found
> The requested URL /whups/ticket/1 was not found on this server.
> Apache/2.2.9 (Debian) PHP/5.2.6-1+lenny3 with Suhosin-Patch  
> mod_ssl/2.2.9 OpenSSL/0.9.8g Server at webmail.auger.org.ar Port 80

You don't have mod_rewrite enabled in Apache, but told Horde to use  
mod_rewrite.

Jan.

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