[horde] AS email not current

[simon at simonandkate.net]

Simon Wilson
M: 0400 12 11 16

On 04/03/2013, at 9:45 PM, Simon Wilson <simon at simonandkate.net> wrote:

>>>> Quoting Simon Wilson <simon at simonandkate.net>:
>>>> 
>>>>>> Quoting Simon Wilson <simon at simonandkate.net>:
>>>>>> 
>>>>>>>>> On 02/03/2013 4:22 AM, Simon Wilson wrote:
>>>>>>>>>> But if I delete emails in Imp, the deleted messages are not  
>>>>>>>>>> sync'ed, and those emails continue to show in the iOS devices
>>>>>>>>> 
>>>>>>>>> http://wiki.horde.org/ActiveSync
>>>>>>>>> 
>>>>>>>>> "Deleting from a MUA: If the MUA is not configured to move  
>>>>>>>>> messages to the trash, and instead just flags them as  
>>>>>>>>> deleted, these message deletions will NOT be synched to the  
>>>>>>>>> ActiveSync client, as there is no equivalent command in the  
>>>>>>>>> protocol. These messages will only be removed from the  
>>>>>>>>> ActiveSync client once expunged from the mailbox. This is in  
>>>>>>>>> accordance with the ActiveSync protocol specs.
>>>>>>>>> 
>>>>>>>>> *If you wish to ensure all message deletions are synched  
>>>>>>>>> quickly to the device, you should configure the use of a  
>>>>>>>>> Trash folder.*"
>>>>>>>>> 
>>>>>>>>> --
>>>>>>>>> Horde mailing list
>>>>>>>>> Frequently Asked Questions: http://horde.org/faq/
>>>>>>>>> To unsubscribe, mail: horde-unsubscribe at lists.horde.org
>>>>>>>> 
>>>>>>>> As per my other reply, Imp is configured to move to trash  
>>>>>>>> folder, and purge from Inbox.
>>>>>>>> 
>>>>>>>> It does not just flag as deleted.
>>>>>>>> 
>>>>>>>> Simon
>>>>>>>> --
>>>>>>> 
>>>>>>> OK - did an experiment... deleting an email on the same iOS  
>>>>>>> device in Apple Mail (via a direct IMAP connection), and the  
>>>>>>> resultant sync back to the AS email connection removes the  
>>>>>>> deleted email correctly.
>>>>>>> 
>>>>>>> Delete an email in Imp and it does not.
>>>>>>> 
>>>>>>> My Imp's mail deletion prefs are set as per following screen shot:
>>>>>>> 
>>>>>>> http://www.simonandkate.net/impprefs.png
>>>>>>> 
>>>>>>> So what is happening in Imp that it is not flagging those  
>>>>>>> deletions back through AS?
>>>>>> 
>>>>>> Not sure. Those settings are correct.
>>>>>> --
>>>>>> mike
>>>>> 
>>>>> :( troubleshooting suggestions?
>>>>> 
>>>>> If I empty the AS log, delete an email in Imp, and post the sync  
>>>>> log will that help?
>>>> 
>>>> I doubt it, though I'll look at it if you send it me. The device  
>>>> is not being told to remove the email, so it won't be in the log.
>>>> 
>>>>> What about Imap log for the delete transaction?
>>>> 
>>>> Not really. The email is obviously being removed from your INBOX  
>>>> since you no longer see it in IMP (or other MUA).
>>>> 
>>>>> What is the process that a delete triggers?
>>>> 
>>>> This happens in one of two ways depending on the features of your  
>>>> IMAP server. If you don't support CONDSTORE or per-mailbox MODSEQ  
>>>> values (which, if I remember right from looking at your log, is  
>>>> your case) - we basically compare the UID list that we have cached  
>>>> in the ActiveSync state with what the IMAP server returns as being  
>>>> present in the mailbox. Anything not listed in the IMAP server's  
>>>> list of UIDs, but present in the ActiveSync list is removed from  
>>>> the device.
>>>> 
>>>> 
>>>> 
>>>>> Does AS care WHERE the email is deleted to? I have Cyrus IMAP  
>>>>> with a "Deleted Items" folder that Imp calls Trash, seems to  
>>>>> function fine. Should I be using virtual trash in Imp?
>>>> 
>>>> It doesn't matter. From the point of view of ActiveSync, the  
>>>> message is just vanished from the INBOX (or whatever folder we are  
>>>> talking about). Adding it to the Deleted Items/Trash/Whatever  
>>>> folder is a separate operation.
>>>> 
>>>> 
>>>> 
>>>> -- 
>>>> mike
>>> 
>>> Thanks Mike. You know how much I hate it when things start working  
>>> by themselves with no change????? Lots.
>>> 
>>> I tried today in Outlook with an IMAP connection to my mailbox.  
>>> Deleted some emails. When my iOS devices next connected, the  
>>> mailbox changes (deletions) were correctly sent through. So that is  
>>> with both Apple Mail and MS Outlook 2010 that deletions in other  
>>> MUAs are correctly sync'ed through AS.
>>> 
>>> Then tried in Imp again. And it updated. :-O
>>> 
>>> Man I hate that.
>>> 
>>> I haven't changed ANYTHING.
>>> 
>>> Anyway, apologies for the noise, I'll monitor and see if it reoccurs.
>>> 
>>> Simon.
>> 
>> I spoke too soon. It was updating automatically for a while, then  
>> stopped again.
>> 
>> At this stage I have one email that ActiveSync thinks is there but  
>> that isn't.
>> 
>> I have confirmed that the email does NOT exist in the Cyrus  
>> partition, so the IMAP delete has successfully completed.
>> 
>> Is there any way to see what UIDs ActiveSync has cached, and what it  
>> is getting from IMAP to compare?
>> 
>> I then deleted a second email from Imp, and it also hung up...  
>> deleted OK on the Cyrus partition, but AS still thinks it's there.
>> 
>> Third email deleted then from Outlook - and it also hung up... as  
>> per last one, gone in Cyrus, AS still thinks it's there.
>> 
>> Sounding to me like AS caching something incorrectly reading the  
>> Cyrus list. Could it be related to bug 11115?
>> 
>> Simon
> 
> 
> 

Deleted text as the email was too big...

This sounds VERY similar, with another non-MS EAS implementation: http://forums.kerio.com/t/22661//

And similar thread, 
http://forums.kerio.com/?t=msg&th=22152&

They have been having exactly the same issue, affecting some of their user base only.

The one thing I haven't given you is the AS log from when the iOS device tries to delete a msg that no longer exists, will do that tomorrow.  

Simon.