[horde] Error in communicating with ActiveSync server: Folder not found in cache.

[Guenter Bartsch]

quick update on this one:

I restarted one of the outlook clients which had that problem. this
got rid of the 'Folder not found in cache' error message. however,
outlook will still not sync my email.

switched on activesync logging and now see lots of

2014-03-13T11:26:22+01:00 ERR: [3552] Could not find state for synckey
{532176b5-315c-42f2-8df2-1ecec0a81002}1.

every few seconds for this client. example complete log entry:

2014-03-13T11:26:42+01:00 INFO: [5082]
Horde_Core_ActiveSync_Driver::authenticate() attempt for
guenter.bartsch
2014-03-13T11:26:42+01:00 INFO: [5082] FOLDERSYNC request received for
user guenter.bartsch
2014-03-13T11:26:42+01:00 INFO: [5082] Device entry exists for
57ED4B49F4B84180BF9A847100FDAFE1, updating userAgent and version.
2014-03-13T11:26:43+01:00 INFO: [5082] Request being handled for
device: 57ED4B49F4B84180BF9A847100FDAFE1, Supporting protocol version:
14.0, Using Hord
e_ActiveSync v2.12.4
2014-03-13T11:26:43+01:00 INFO: [5082] Handling FOLDERSYNC command.
2014-03-13T11:26:43+01:00 INFO: [5082] Checking policykey for device:
57ED4B49F4B84180BF9A847100FDAFE1 user: guenter.bartsch
2014-03-13T11:26:43+01:00 INFO: [5082] Allowing
57ED4B49F4B84180BF9A847100FDAFE1 to connect since it is
non-provisionable.
2014-03-13T11:26:43+01:00 INFO: [5082] Policykey:  verified.
2014-03-13T11:26:43+01:00 DEBUG: [5082] I  <FolderHierarchy:FolderSync>
2014-03-13T11:26:43+01:00 DEBUG: [5082] I   <FolderHierarchy:SyncKey>
2014-03-13T11:26:43+01:00 DEBUG: [5082] I
{532176b5-315c-42f2-8df2-1ecec0a81002}1
2014-03-13T11:26:43+01:00 DEBUG: [5082] I   </FolderHierarchy:SyncKey>
2014-03-13T11:26:43+01:00 INFO: [5082] Loading state for synckey
{532176b5-315c-42f2-8df2-1ecec0a81002}1
2014-03-13T11:26:43+01:00 ERR: [5082] Could not find state for synckey
{532176b5-315c-42f2-8df2-1ecec0a81002}1.
2014-03-13T11:26:43+01:00 ERR:
2014-03-13T11:26:43+01:00 DEBUG: [5082] O  <FolderHierarchy:FolderSync>
2014-03-13T11:26:43+01:00 DEBUG: [5082] O   <FolderHierarchy:Status>
2014-03-13T11:26:43+01:00 DEBUG: [5082] O    9
2014-03-13T11:26:43+01:00 DEBUG: [5082] O   </FolderHierarchy:Status>
2014-03-13T11:26:43+01:00 DEBUG: [5082] O  </FolderHierarchy:FolderSync>
2014-03-13T11:26:43+01:00 INFO: [5082] Maximum memory usage for
ActiveSync request: 20982504 bytes.

any ideas, anyone? :)

thanks,

   guenter




On Thu, Mar 13, 2014 at 11:06 AM, Guenter Bartsch
<guenter.bartsch at gmail.com> wrote:
> hi,
>
> one of our outlook EAS clients got stuck syncing mails, outlook status
> display switches rapidly between "All folders are up to date." and
> "Waiting for server response...". horde is logging lots of
>
> Mar 13 11:01:33 mail HORDE: [horde] Returning HTTP 500 while handling
> Ping command. [pid 5009 on line 156 of "/var/www/horde/rpc.php"]
> Mar 13 11:01:33 mail HORDE: [horde] Error in communicating with
> ActiveSync server: Folder not found in cache. [pid 5009 on line 162 of
> "/var/www/horde/pear/php/Horde/Rpc/ActiveSync.php"]
> Mar 13 11:01:33 mail HORDE: [horde] #0
> /var/www/horde/pear/php/Horde/ActiveSync/Collections.php(294):
> Horde_ActiveSync_Collections->getBackendIdForFolderUid('Fed3f3640')#012#1
> /var/www/horde/pear/php/Horde/ActiveSync/Request/Ping.php(180):
> Horde_ActiveSync_Collections->addCollection(Array, true)#012#2
> /var/www/horde/pear/php/Horde/ActiveSync/Request/Base.php(249):
> Horde_ActiveSync_Request_Ping->_handle()#012#3
> /var/www/horde/pear/php/Horde/ActiveSync.php(897):
> Horde_ActiveSync_Request_Base->handle()#012#4
> /var/www/horde/pear/php/Horde/Rpc/ActiveSync.php(143):
> Horde_ActiveSync->handleRequest('Ping', '57ED4B49F4B8418...')#012#5
> /var/www/horde/rpc.php(156):
> Horde_Rpc_ActiveSync->getResponse(NULL)#012#6 {main} [pid 5009 on line
> 162 of "/var/www/horde/pear/php/Horde/Rpc/ActiveSync.php"]
>
> I can replicate this situation by clicking on "Remove" in "ActiveSync
> Devices" for a test outlook EAS client. is there any way to fix this
> from the server side, i.e. resetting the cache/sync somehow so outlook
> will be happy again?
>
> thanks,
>
>    guenter