[horde] Error in communicating with ActiveSync server: Folder not found in cache.

Thu Mar 13 13:43:00 UTC 2014

Quoting Guenter Bartsch <guenter.bartsch at gmail.com>:

> quick update on this one:
>
> I restarted one of the outlook clients which had that problem. this
> got rid of the 'Folder not found in cache' error message. however,
> outlook will still not sync my email.
>
> switched on activesync logging and now see lots of
>
> 2014-03-13T11:26:22+01:00 ERR: [3552] Could not find state for synckey
> {532176b5-315c-42f2-8df2-1ecec0a81002}1.
>
> every few seconds for this client. example complete log entry:

<snip>

> 2014-03-13T11:26:43+01:00 INFO: [5082] Loading state for synckey
> {532176b5-315c-42f2-8df2-1ecec0a81002}1
> 2014-03-13T11:26:43+01:00 ERR: [5082] Could not find state for synckey
> {532176b5-315c-42f2-8df2-1ecec0a81002}1.
> 2014-03-13T11:26:43+01:00 ERR:
> 2014-03-13T11:26:43+01:00 DEBUG: [5082] O  <FolderHierarchy:FolderSync>
> 2014-03-13T11:26:43+01:00 DEBUG: [5082] O   <FolderHierarchy:Status>
> 2014-03-13T11:26:43+01:00 DEBUG: [5082] O    9
> 2014-03-13T11:26:43+01:00 DEBUG: [5082] O   </FolderHierarchy:Status>
> 2014-03-13T11:26:43+01:00 DEBUG: [5082] O  </FolderHierarchy:FolderSync>
> 2014-03-13T11:26:43+01:00 INFO: [5082] Maximum memory usage for
> ActiveSync request: 20982504 bytes.
>
> any ideas, anyone? :)
>

Status of 9 indicates there was a mismatch in the synckey and the  
client is supposed to clear it's internal state and reissue a  
FolderHierarchy sync with a synckey of zero to recieve a fresh  
hierarchy from the server. If OL is not doing this, there's nothing  
Horde can do about it. You'll probably have to recreate the account on  
the client.
-- 
mike
The Horde Project
http://www.horde.org
https://www.facebook.com/hordeproject
https://www.twitter.com/hordeproject

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