[horde] [Same Problem] ActiveSync problem with contacts disappeared

Thu Dec 24 16:52:30 UTC 2015

Quoting Peter <horde at peter-b.org>:

> I have exactly this problem, but the suggested solution doesn't work.
>
> Some more detail:
>
> I have a server with:
>
> Ubuntu 12.04.5 LTS
> PHP 5.5.21-1
> Horde Webmail 5.2.4 with:
> Horde 5.2.3
> Turba 4.2.4
> Imp 6.2.6
>
> I have an Android phone running Oxygen OS (Android 5.0.2)
>
> This combination works perfectly. Everything syncs and behaves  
> exactly as I would expect.
>
> I have another server with:
>
> Ubuntu 14.04.3 LTS
> PHP 5.5.9-1
> Horde Webmail 5.2.11 with:
> Horde 5.2.8
> Turba 4.2.11
> Imp 6.2.11
>
> Using the same phone as above I get exactly the problem described  
> below; the sync process starts, any contacts added on the phone  
> disappear and do not appear in Turba, any contacts in Turba appear  
> momentarily on the phone and then disappear.
>
> Any suggestions greatly appreciated, this is driving me nuts.

Please provide a sync log showing this.

>
> Peter.
>
>
> On 11/05/2014 21:35, Florian Schmidt wrote:
>> Top post, so you don't have to read the whole post to find the solution:
>> I went to the preferences->Address Books->Synchronization Preferences and
>> hit on the save button again. Now it is working again :)
>> (hope this saves someone else facing a similar porblem some time)
>>
>>
>> On Sun, May 11, 2014 at 7:21 PM, Florian Schmidt <
>> florian.schmidt787 at googlemail.com> wrote:
>>
>>>
>>>
>>> On Sat, May 10, 2014 at 10:34 PM, Florian Schmidt <
>>> florian.schmidt787 at googlemail.com> wrote:
>>>
>>>> sorry, posted my answer to the wrong list, so i forward it to the right
>>>> lsit.
>>>>
>>>>
>>>>
>>>> ---------- Forwarded message ----------
>>>> From: Florian Schmidt <florian.schmidt787 at googlemail.com>
>>>> Date: Sat, May 10, 2014 at 7:44 PM
>>>> Subject: Re: [horde] ActiveSync problem with contacts disappeared
>>>> To: gollem at lists.horde.org
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sat, May 10, 2014 at 7:08 PM, Michael J Rubinsky  
>>>> <mrubinsk at horde.org>wrote:
>>>>
>>>>> Quoting Florian Schmidt <florian.schmidt787 at googlemail.com>:
>>>>>
>>>>>  On Sat, May 10, 2014 at 3:05 AM, Michael J Rubinsky <mrubinsk at horde.org
>>>>>>> wrote:
>>>>>>
>>>>>>> Quoting Florian Schmidt <florian.schmidt787 at googlemail.com>:
>>>>>>>
>>>>>>>  On Fri, May 9, 2014 at 10:33 PM, Michael J Rubinsky <
>>>>>>> mrubinsk at horde.org
>>>>>>>
>>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>  Quoting Florian Schmidt <florian.schmidt787 at googlemail.com>:
>>>>>>>>>  Hi,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>> since about three days I noticed that my contacts on my iPhone,
>>>>>>>>>> which I
>>>>>>>>>> sync with Horde via ActiveSync (Horde_ActiveSync 2.14.1)
>>>>>>>>>> disappeared.
>>>>>>>>>> Before everything worked fine, now the following happens:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>  What changed since the last time it was working? I.e., did you
>>>>>>>>> upgrade
>>>>>>>>> any
>>>>>>>>> packages? What packages?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>  I wasn't aware that I made any changes. I just du the regular Horde
>>>>>>>>>
>>>>>>>> update
>>>>>>>> via pear. The problem occured for the first time on Monday and
>>>>>>>> persists
>>>>>>>> since then. I can still successfully receive and send emails via
>>>>>>>> ActiveSync
>>>>>>>> and also sync tasks.
>>>>>>>> ]
>>>>>>>>
>>>>>>>>
>>>>>>> So, you updated to the latest alpha releases, or no?
>>>>>>>
>>>>>>>
>>>>>>>  No, I did not update to alpha, just to the production releases, e.g.
>>>>>> I am
>>>>>> running Horde 5.1.6 and Turba 4.1.4
>>>>>>
>>>>> Not sure then. Works fine here. Nothing in the current stable changed
>>>>> recently with regards to determining the address books to sync.  
>>>>> You can try
>>>>> resetting your address books sync preferences and see if that helps.
>>>>>
>>>>>
>>>> Hm, I have removed the account on my devices and reentered it (all are
>>>> affected by the problem). I have reprovisoned teh devices from Horde. I
>>>> have restarted all devices and teh server. I have looked at the logs and
>>>> not seen anything special. Do you have any suggestion what else I could
>>>> try? Or maybe is there something specific in the active sync log file I
>>>> coul be looking for?
>>>> Still I can add adresses on my iOS device, which are then synced to the
>>>> server, but as soon as I do update them, they disappear on the devices.
>>>> Seems like somehow they are not transferred to teh device anymore for some
>>>> reason. I did not find the exact SQL query, which requests the data from
>>>> teh data base, which iwl be sent to the device. Can you point me at the
>>>> direction, where I can find this query? I suppose, this could be a good
>>>> starting point for further debugging.
>>>>
>>>> Best regards
>>>> Flo
>>>>
>>>>
>>> Hm, I am further investigating and I am not sure if the following is
>>> expected behavior or if it might be related to my problem:
>>> If I create an address book entry on my iPhone via active sync, then in
>>> the webinteface it is said 'created by 0' instead of 'created by me'.
>>> Also, if I do the following
>>> SELECT * FROM horde_histories WHERE object_uid LIKE  'turba:%' ORDER BY
>>> history_modseq DESC
>>> the recent entries (created via ActiveSync) do not show my Horde id in
>>> history_who but a 0.
>>> Can this be part of the problem? Then, where might it be coming from?
>>>
>>>
>>>
>>>
>>>>
>>>>> --
>>>>> mike
>>>>> The Horde Project
>>>>> http://www.horde.org
>>>>> https://www.facebook.com/hordeproject
>>>>> https://www.twitter.com/hordeproject
>>>>>
>>>>> --
>>>>> Horde mailing list
>>>>> Frequently Asked Questions: http://horde.org/faq/
>>>>> To unsubscribe, mail: horde-unsubscribe at lists.horde.org
>>>>>
>>>>>
>>>>
>
> -- 
> Horde mailing list
> Frequently Asked Questions: http://horde.org/faq/
> To unsubscribe, mail: horde-unsubscribe at lists.horde.org

-- 
mike
The Horde Project
http://www.horde.org
https://www.facebook.com/hordeproject
https://www.twitter.com/hordeproject
-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/pkcs7-signature
Size: 5751 bytes
Desc: S/MIME Signature
URL: <http://lists.horde.org/archives/horde/attachments/20151224/18149474/attachment.bin>