[horde] [Same Problem] ActiveSync problem with contacts disappeared

Sat Dec 26 09:16:22 UTC 2015

Sync log attached in zip.

To cut down on noise in the log only contact sync is enabled on the phone.

  * Pre-sync, three contacts, A and B added on server and exist on
    server, C added on phone and exists on phone.
  * Mid-sync, A and B still on server, also appear on phone, C is
    removed from phone and does not appear on server
  * Post sync, A and B still on server, no contacts on phone.

Peter.

On 24/12/2015 16:52, Michael J Rubinsky wrote:
>
> Quoting Peter <horde at peter-b.org>:
>
>> I have exactly this problem, but the suggested solution doesn't work.
>>
>> Some more detail:
>>
>> I have a server with:
>>
>> Ubuntu 12.04.5 LTS
>> PHP 5.5.21-1
>> Horde Webmail 5.2.4 with:
>> Horde 5.2.3
>> Turba 4.2.4
>> Imp 6.2.6
>>
>> I have an Android phone running Oxygen OS (Android 5.0.2)
>>
>> This combination works perfectly. Everything syncs and behaves 
>> exactly as I would expect.
>>
>> I have another server with:
>>
>> Ubuntu 14.04.3 LTS
>> PHP 5.5.9-1
>> Horde Webmail 5.2.11 with:
>> Horde 5.2.8
>> Turba 4.2.11
>> Imp 6.2.11
>>
>> Using the same phone as above I get exactly the problem described 
>> below; the sync process starts, any contacts added on the phone 
>> disappear and do not appear in Turba, any contacts in Turba appear 
>> momentarily on the phone and then disappear.
>>
>> Any suggestions greatly appreciated, this is driving me nuts.
>
>
> Please provide a sync log showing this.
>
>
>>
>> Peter.
>>
>>
>> On 11/05/2014 21:35, Florian Schmidt wrote:
>>> Top post, so you don't have to read the whole post to find the 
>>> solution:
>>> I went to the preferences->Address Books->Synchronization 
>>> Preferences and
>>> hit on the save button again. Now it is working again :)
>>> (hope this saves someone else facing a similar porblem some time)
>>>
>>>
>>> On Sun, May 11, 2014 at 7:21 PM, Florian Schmidt <
>>> florian.schmidt787 at googlemail.com> wrote:
>>>
>>>>
>>>>
>>>> On Sat, May 10, 2014 at 10:34 PM, Florian Schmidt <
>>>> florian.schmidt787 at googlemail.com> wrote:
>>>>
>>>>> sorry, posted my answer to the wrong list, so i forward it to the 
>>>>> right
>>>>> lsit.
>>>>>
>>>>>
>>>>>
>>>>> ---------- Forwarded message ----------
>>>>> From: Florian Schmidt <florian.schmidt787 at googlemail.com>
>>>>> Date: Sat, May 10, 2014 at 7:44 PM
>>>>> Subject: Re: [horde] ActiveSync problem with contacts disappeared
>>>>> To: gollem at lists.horde.org
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sat, May 10, 2014 at 7:08 PM, Michael J Rubinsky 
>>>>> <mrubinsk at horde.org>wrote:
>>>>>
>>>>>> Quoting Florian Schmidt <florian.schmidt787 at googlemail.com>:
>>>>>>
>>>>>>  On Sat, May 10, 2014 at 3:05 AM, Michael J Rubinsky 
>>>>>> <mrubinsk at horde.org
>>>>>>>> wrote:
>>>>>>>
>>>>>>>> Quoting Florian Schmidt <florian.schmidt787 at googlemail.com>:
>>>>>>>>
>>>>>>>>  On Fri, May 9, 2014 at 10:33 PM, Michael J Rubinsky <
>>>>>>>> mrubinsk at horde.org
>>>>>>>>
>>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>  Quoting Florian Schmidt <florian.schmidt787 at googlemail.com>:
>>>>>>>>>>  Hi,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>> since about three days I noticed that my contacts on my iPhone,
>>>>>>>>>>> which I
>>>>>>>>>>> sync with Horde via ActiveSync (Horde_ActiveSync 2.14.1)
>>>>>>>>>>> disappeared.
>>>>>>>>>>> Before everything worked fine, now the following happens:
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>  What changed since the last time it was working? I.e., did you
>>>>>>>>>> upgrade
>>>>>>>>>> any
>>>>>>>>>> packages? What packages?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>  I wasn't aware that I made any changes. I just du the 
>>>>>>>>>> regular Horde
>>>>>>>>>>
>>>>>>>>> update
>>>>>>>>> via pear. The problem occured for the first time on Monday and
>>>>>>>>> persists
>>>>>>>>> since then. I can still successfully receive and send emails via
>>>>>>>>> ActiveSync
>>>>>>>>> and also sync tasks.
>>>>>>>>> ]
>>>>>>>>>
>>>>>>>>>
>>>>>>>> So, you updated to the latest alpha releases, or no?
>>>>>>>>
>>>>>>>>
>>>>>>>>  No, I did not update to alpha, just to the production 
>>>>>>>> releases, e.g.
>>>>>>> I am
>>>>>>> running Horde 5.1.6 and Turba 4.1.4
>>>>>>>
>>>>>> Not sure then. Works fine here. Nothing in the current stable 
>>>>>> changed
>>>>>> recently with regards to determining the address books to sync. 
>>>>>> You can try
>>>>>> resetting your address books sync preferences and see if that helps.
>>>>>>
>>>>>>
>>>>> Hm, I have removed the account on my devices and reentered it (all 
>>>>> are
>>>>> affected by the problem). I have reprovisoned teh devices from 
>>>>> Horde. I
>>>>> have restarted all devices and teh server. I have looked at the 
>>>>> logs and
>>>>> not seen anything special. Do you have any suggestion what else I 
>>>>> could
>>>>> try? Or maybe is there something specific in the active sync log 
>>>>> file I
>>>>> coul be looking for?
>>>>> Still I can add adresses on my iOS device, which are then synced 
>>>>> to the
>>>>> server, but as soon as I do update them, they disappear on the 
>>>>> devices.
>>>>> Seems like somehow they are not transferred to teh device anymore 
>>>>> for some
>>>>> reason. I did not find the exact SQL query, which requests the 
>>>>> data from
>>>>> teh data base, which iwl be sent to the device. Can you point me 
>>>>> at the
>>>>> direction, where I can find this query? I suppose, this could be a 
>>>>> good
>>>>> starting point for further debugging.
>>>>>
>>>>> Best regards
>>>>> Flo
>>>>>
>>>>>
>>>> Hm, I am further investigating and I am not sure if the following is
>>>> expected behavior or if it might be related to my problem:
>>>> If I create an address book entry on my iPhone via active sync, 
>>>> then in
>>>> the webinteface it is said 'created by 0' instead of 'created by me'.
>>>> Also, if I do the following
>>>> SELECT * FROM horde_histories WHERE object_uid LIKE 'turba:%' ORDER BY
>>>> history_modseq DESC
>>>> the recent entries (created via ActiveSync) do not show my Horde id in
>>>> history_who but a 0.
>>>> Can this be part of the problem? Then, where might it be coming from?
>>>>
>>>>
>>>>
>>>>
>>>>>
>>>>>> -- 
>>>>>> mike
>>>>>> The Horde Project
>>>>>> http://www.horde.org
>>>>>> https://www.facebook.com/hordeproject
>>>>>> https://www.twitter.com/hordeproject
>>>>>>
>>>>>> -- 
>>>>>> Horde mailing list
>>>>>> Frequently Asked Questions: http://horde.org/faq/
>>>>>> To unsubscribe, mail: horde-unsubscribe at lists.horde.org
>>>>>>
>>>>>>
>>>>>
>>
>> -- 
>> Horde mailing list
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>
>
>
>
>

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