[horde] Problem syncing with AS on Horde webmail 5.2.16
simon at simonandkate.net
Wed Nov 2 02:38:25 UTC 2016
----- Message from Louis-Philippe Allard <lp.allard.1 at gmail.com> ---------
Date: Tue, 01 Nov 2016 22:29:41 -0400
From: Louis-Philippe Allard <lp.allard.1 at gmail.com>
Reply-To: lp.allard.1 at gmail.com
Subject: Re: [horde] Problem syncing with AS on Horde webmail 5.2.16
To: horde at lists.horde.org
> Quoting Michael J Rubinsky <mrubinsk at horde.org>:
>> Quoting Louis-Philippe Allard <lp.allard.1 at gmail.com>:
>>> Hello maillist. I hope someone can help with AS. The problem is
>>> that sync seems successful but nothing appears on the Android
>>> Basically, I am running Horde webmail 5.2.16 on a centos VM server
>>> which is accessible ONLY on LAN at adress
>>> https://centos-horde/horde. I am using IMP as Horde's auth
>>> backend with my Gmail creds.
>>> I have successfully setup AS as per the wiki's instructions.
>>> I have also setup the exchange account properly (?) on the Android
>>> client. Client is a Nexus 6P phone.
>>> I can see the client device under Administration > ActiveSync Devices
>>> User: lp.allard.1 at gmail.com
>>> Device: Android
>>> Last Sync Time: October 31, 2016 18:53
>>> Status: Not Provisioned
>>> Device Information:
>>> ID: ANDROIDCXXXXXXXXXXXX
>>> POLICY KEY: 0
>>> USER AGENT: Android-Mail/18.104.22.168833125.release
>>> EAS VERSION: 14.1
>>> FORCED MULTIPLEXED BITMASK: 15
>>> CACHED HEARTBEAT (SECONDS): Unavailable
>>> The exchange account was added on the client by going in Settings
>>> > Accounts then adding an Exchange Account.
>>> The first "gotcha" was that Android wouldn't let me use my Gmail
>>> adress as username (the one I currently use to login to Horde) as
>>> it was already in use with my GMail account on the device (Exact
>>> message was: You're already using this username for the account
>>> Gmail). I used a fake email like user at horde.localdomain to get
>>> past this step.
>>> Then I clicked on "Manual setup"
>>> Then I clicked on "Exchange" and entered my Gmail (and Horde)
>>> password. Then clicked "Next".
>>> Then I changed the Domain\Username field to my Gmail address
>>> (which is also the Horde username), entered my Gmail password,
>>> changed the server field to "centos-horde". The port was left to
>>> default 443, and the security type was changed to TLS/SSL (Accept
>>> all certs) because other security settings didnt allow rto
>>> securely connect to the server...
>>> I finally hit Next, then was presented with the Sync options which
>>> I left all checked and hit Finish.
>>> After that, the AS sync process started on the server (using tail
>>> -f on the AS log file I saw tons of text going by).
>>> One thing I noticed in the AS log is this coming back over and over again:
>>> 2016-10-31T19:44:08-04:00 androidcXXXXXXXXXXXXX INFO: 
>>> Maximum memory usage for ActiveSync request: 19968048 bytes.
>> This is a normal entry, simply stating how much memory the request used.
>>> After the sync completes, Calendar is empty, task list is empty,
>>> and contacts are empty...
>> Was the Email empty too?
>> Hard to give any useful feedback without seeing the log, but if the
>> email worked and the other collections didn't you could try making
>> sure that the preferences for each application are set correctly to
>> allow them to be synchronized.
>>> Louis-Philippe Allard
>>> lp.allard.1 at gmail.com
>>> Sent using Horde Groupware on GNU/Linux
>>> Horde mailing list
>>> Frequently Asked Questions: http://horde.org/faq/
>>> To unsubscribe, mail: horde-unsubscribe at lists.horde.org
>> The Horde Project
> Hello Michael, what permissions would I need to double check? I
> suspect they would be located in Administration > Permissions, but
> to be honest the webinterface is cryptic to me. How do these work
> For example, the item "Address Book (turba) is set as follows:
> All authenticated users : Show+Read+Edit+Delete
> Guest permissions: NONE (all unchecked)
> Creator permissions: NONE (all unchecked)
> Individual users: NONE (all unchecked)
> Groups: nothing in there...
> In the meantime I will retry with email by disabling the Gmail
> account on the phone and see if at least email gets synced thru AS.
> Louis-Philippe Allard
Check PREFERENCES not permissions. E.g. Calendar Preferences -
And quoting Michael, without a log file: "Hard to give any useful feedback".
M: 0400 12 11 16
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