[horde] Problem installing whups

[Arjen de Korte]

Citeren Ralph Ballier <ballier at mail.schule.de>:

> ----- Nachricht von Jan Schneider <jan at horde.org> ---------
>   Datum: Wed, 04 Oct 2017 09:01:28 +0000
>     Von: Jan Schneider <jan at horde.org>
> Betreff: Re: [horde] Problem installing whups
>      An: horde at lists.horde.org
>
>> Zitat von Ralph Ballier <ballier at mail.schule.de>:
>>
>>> ----- Nachricht von Michael J Rubinsky <mrubinsk at horde.org> ---------
>>>      Datum: Wed, 04 Oct 2017 01:13:09 +0000
>>>        Von: Michael J Rubinsky <mrubinsk at horde.org>
>>> Antwort an: mrubinsk at horde.org
>>>    Betreff: Re: [horde] Problem installing whups
>>>         An: horde at lists.horde.org
>>>
>>>> Quoting Ralph Ballier <ballier at mail.schule.de>:
>>>>
>>>>> Hello,
>>>>>
>>>>>   I installed whups with "pear install horde/whups".
>>>>>
>>>>> When I call whups, there are the error messages "Tickets is not  
>>>>> activated" and "Missing horde_db_adapter_base".
>>>>>  
>>>>> Because Horde was no longer usable, I had to uninstall whups again.
>>>>>
>>>>> It is possible that there are still some remains from a previous  
>>>>> installation attempt.
>>>>>
>>>>> I had this problem before. I asked at this time, but there was  
>>>>> no result. It was only written, that nothing would work at all  
>>>>> if horde_db_adapter_base was really missing.
>>>>
>>>> This is still the case. NOTHING database related in Horde would  
>>>> work at all without that class.  My guess is something is screwed  
>>>> up with the include_path, and/or maybe the pear config.
>>>>
>>>> --
>>>> mike
>>>
>>> Thank you for the quick answer.
>>>
>>> What shall I do now? On the one hand, whups is not so important as  
>>> it must necessarily work. On the other hand, it would be nice if  
>>> it would work if someone wanted to use it. Currently it is still  
>>> included in the menus and leads to an error message, if you click  
>>> on it.
>>>  
>>> Also, "admin" can not log on without problems. After the login,  
>>> the error message appears immediately:
>>>
>>> -------------------------------------- begin error message  
>>> -------------------------------------------------------------
>>>
>>> A FATAL ERROR HAS OCCURRED
>>>
>>> TICKETS IS NOT ACTIVATED.
>>>
>>> in /usr/share/php/Horde/Registry.php:1532    1.  
>>> Horde_Core_Auth_Application->authenticate()  
>>> /var/www/html/horde/login.php:155 2.  
>>> Horde_Core_Auth_Application->_setAuth()  
>>> /usr/share/php/Horde/Core/Auth/Application.php:150 3.  
>>> Horde_Registry->setAuth()  
>>> /usr/share/php/Horde/Core/Auth/Application.php:672 4.  
>>> Horde_Registry->setLanguageEnvironment()  
>>> /usr/share/php/Horde/Registry.php:2616 5.  
>>> Horde_Registry->setLanguage()  
>>> /usr/share/php/Horde/Registry.php:2962 6.  
>>> Horde_Registry->callAppMethod()  
>>> /usr/share/php/Horde/Registry.php:2937 7.  
>>> Horde_Registry->pushApp() /usr/share/php/Horde/Registry.php:1193
>>>
>>> DETAILS
>>>
>>> [........ deleted......]
>>>
>>> ------------------------------------------ end error message  
>>> ----------------------------------------------------
>>>
>>> The message "Missing horde_db_adapter_base" has disappeared.
>>>  
>>> Completely reinstall I would not. I have tried in the past several  
>>> times with different instructions and it usually went wrong. In  
>>> addition, I have to close the old installation soon because the  
>>> old server is shut down.
>>> Is there any way to completely remove the traces of whups and then  
>>> reinstall them again?
>>
>> Just remove the whups/config/conf.php file, and try again.
>>
>> --
>> Jan Schneider
>
> I have deleted horde/whups/config/conf.php. Now the menu items have  
> disappeared. Now the users get no more error messages. That's ok.  
> But they can not use a ticket system either. That's is not so ok.
>
>  Now I wanted to turn whups back on. I have called the configuration  
> as admin and then saved. Now I have again the same problem as before.

This makes no sense at all. What are the exact steps you took? You can start

- log out from horde
- pear uninstall horde/whups
- remove all tables starting with 'whups_' from your database
- remove whups directory and everything below it (just to be sure)
- pear install horde/whups
- log in as admin and go to the administration page
- there should be two items missing for whups, the database and the  
configuration
- create the tables in the database and then run the whups configuration

If the above doesn't work, I agree with Michael that there must be  
something wrong in your include path and/or the pear configuration.