[imp] Weird behavioh while using multiple identities

[Jens Wahnes]

Leonardo Bruno wrote:
> A hypothetical IT guy 'jhondoe at example.com' open a new message window, 
> chose 'From:' field as 'it at example.com' and send a message to 
> 'janedoe at example.com', a user of the same LDAP/Dovecot/Postfix/Horde 
> ecosystem that 'jhondoe at example.com' and 'it at example.com' belong to.
> 
> Jane receive and reads the Jhon's message and decides to reply it: with 
> the message selected, she clicks 'Reply' button and a new message window 
> opens with the 'To:' field empty. It also happens if Jane clicks 'Reply 
>  > To all' in dropdown 'Reply' menu.

Could it be that "Jane" in this example is part of the IT department too?

The above can happen when "Jane" has got an identity where 
it at example.com is either the "default e-mail address" or one of the 
"alias addresses". These kinds of addresses are considered to be 
personal addresses, i.e. e-mail messages show up with the "Personal" 
icon in list view if they have been sent to an address that is among 
these (default or alias) addresses. Another effect of "personal 
addresses" is that these addresses are removed from the list of 
recipients when replying to a message (this is so that one does not 
reply to self). This seems to be what happened in your example.

If the above fits to your circumstances, you need to consider more 
thoroughly what kind of "mail routing" you want to achieve and how to do 
it. One way to do this with Imp is to move the "it at example.com" address 
from the "default e-mail address" or alias address fields into the field 
of addresses "tied" to that "IT" identity. Tied-to addresses are not 
considered personal addresses and will not be removed from the 
recipient's list when replying. If you add a "reply-to" address 
(it at example.com) to Jane's "IT" identity as well, things should work as 
before, as replies will be sent to the "group" address as well. However, 
if you need to explicitly hide the actual sender's address from the 
recipients, this approach will not work.


Jens