[ingo] Filters problem

[Sam Gall]

??????????
On Aug 21, 2007, at 11:03 PM, Sam Gall wrote:

> Is there anyone out there that might have some ideas on this my  
> users are getting desperate!!
>
> On Aug 20, 2007, at 12:03 PM, Sam Gall wrote:
>
>> Chuck
>> I just read your responses in the bug tracking list to the ticket I
>> created at your request. I very much understand that I may have an
>> issue with some other module but as I did not write the software I
>> really don't know where to look for that. My job is to make sure my
>> users have the services they require in many areas not just mail. I
>> started with horde as it was recommended by my hosting provider as
>> something that would meet our needs.
>>
>> We started a new company and when we setup that server we downloaded
>> and installed What is listed on the horde site as Horde Groupware
>> Webmail Edition 1.0
>> So what ever you want to call it this is where we started. We have
>> been running that for 4 months but there was not much activity as the
>> new company had not been officially been launched.
>>
>> Once the new company was launched we realized that the  
>> confirmation e-
>> mail that we get do not have enough information in the header for our
>> standard filters to work so we tried to filter specific word in the
>> body and could not accomplish that on the new server. one of our
>> employees tried it on the old companies server and it worked. I
>> provided installed versions directly form the administration options
>> screen to help with the troubleshooting of this matter.
>>
>> All we are looking for is a bit of help on this. There are many
>> reasons we do not want to roll the new server back in versions to
>> match the old companies server. However if that is what we must do we
>> will.
>>
>> Sam Gall
>> On Aug 17, 2007, at 1:05 PM, Chuck Hagenbuch wrote:
>>
>>> Quoting Sam Gall <lists at usesonline.com>:
>>>
>>>> I posted about this again today with a bit more info and have spent
>>>> hours in the archives and bug list and can find nothing that really
>>>> pertains to this problem exactly.
>>>>
>>>> We are using the prefs backend and I upgraded to ingo 1.1.3  
>>>> today. I
>>>> have also tried copying the ingo 1.1.1 that works from our other
>>>> server to this install. No help on the body search issue but I will
>>>> say that 1.1.1 and 1.1.3 are much better than 1.1.2
>>>
>>> Wait, so the same code works on one server but not another?
>>>
>>> That means the problem isn't in Ingo.
>>>
>>> I asked you what _filter_ backend you use, not storage backend.  
>>> If you
>>> use IMAP filters it's possible that it's a Horde_IMAP problem.
>>> Otherwise it's not related to Horde at all.
>>>
>>> -chuck
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>>
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