[kronolith] ActiveSync - GalaxyNote 2 - New events not syncying

[Luis Felipe Marzagao]

Em 30-05-2013 20:05, Michael J Rubinsky escreveu:
>
> Quoting Luis Felipe Marzagao <lfbm.andamentos at gmail.com>:
>
>> Em 27-05-2013 22:26, Michael J Rubinsky escreveu:
>>>
>>> Quoting Luis Felipe Marzagao <lfbm.andamentos at gmail.com>:
>>>
>>>> Em 25-05-2013 04:20, Michael J Rubinsky escreveu:
>>>>>
>>>>> Quoting Luis Felipe Marzagao <lfbm.andamentos at gmail.com>:
>>>>>
>>>>>> Hello:
>>>>>>
>>>>>> I have two activesync accounts configured on my GalaXyNote 2. One 
>>>>>> of them has only one calendar and the other has 4 calendars.
>>>>>>
>>>>>> When I configure the accoutns for the first time, everything 
>>>>>> works flawlessly and all the calendars are synced just fine.
>>>>>>
>>>>>> But if I create a new event in kronolith, and then hit "sync" in 
>>>>>> my GalaxyNote, the new events do not get synced. It is like they 
>>>>>> did not exist on the server.
>>>>>>
>>>>>> Please, find in the link below the log file I could get just 
>>>>>> after clicking "sync" on the device.
>>>>>>
>>>>>> https://dl.dropboxusercontent.com/u/108688/galaxynote2-activesync-log.tar.gz 
>>>>>> If it does not provide useful information, please tell me how can 
>>>>>> I further debug this.
>>>>>
>>>>> This log shows a number of manual sync attempts of the calendar 
>>>>> collection for two different accounts. Neither of these attempts 
>>>>> found any changes on the server. Did the initial sync for these 
>>>>> accounts work? Did you add an event right before a manual sync 
>>>>> attempt? Are you sure you are
>>>>
>>>> Hello, Michael. Thanks for looking into this.
>>>>
>>>> Yes, the initial sync works. All the calendars from both accounts 
>>>> sync correctly in the client.
>>>>
>>>> The test I'm doing is exactly this: I add the accounts, do the 
>>>> initial sync, then I add an event on the server and hit sync again 
>>>> on the client, but this new event does not get pulled. I've tried 
>>>> serveral times fresh tests (removing the accounts from android 
>>>> client and doing it over again).
>>>>
>>>>
>>>>> adding the event to the calendar you have chosen to sync, and 
>>>>> finally, you can check the setting (if the client has it) that 
>>>>> determines how far back to sync events.
>>>>>
>>>>
>>>>
>>>> Yes, the event is being added to a synced calendar.
>>>>
>>>> The default option for how far the events will be synced is two 
>>>> weeks. But the events I'm testing with are present, in the same or 
>>>> the next week we are currently in.
>>>>
>>>>> Additionally, the device is NOT pinging the server for the 
>>>>> calendar collection - we have no way of controlling this, it's up 
>>>>> to the client. So, if you have selected to "push" the calendar 
>>>>> data and the device is not requesting it, it's a client bug.
>>>>>
>>>>
>>>>
>>>> I solved the issue by creating several users and each user has just 
>>>> one of the previous calendars that were held by just one user. For 
>>>> example, the user "meetings" now has just the "meetings" calendar, 
>>>> the user "deadlines" owns just the "deadlines" calendar and so on. 
>>>> No private calendars for them. And then I created several 
>>>> activesync accounts in the client. This way (only one calendar per 
>>>> user) sync is working flawlessly.
>>>
>>> If the calendar was a shared calendar, it would only be synch-able 
>>> for the user who owns the calendar. ActiveSync does not support 
>>> synching shared calendars.
>>
>> Ok, I understand. I have tried in the past and I realized that.
>>
>> But the user registered in the client I'm testing with was the 
>> *owner* of the calendars. They are shared just so other 
>> 'browser-users' can view/add events to them, but in the android 
>> client the activesync account is created with the calendars' owner 
>> account.
>>
>> Example (that actually represents what's in the log I sent):
>>
>> user 'marzagao' owns four calendars: 'prazos', 'externo', 'reunioes' 
>> and 'geral'.
>>
>> The four calendars are shared with some groups, one of them, for 
>> example, the group 'socios'.
>>
>> In the android client I have added the account 'marzagao' (that owns 
>> all those calendars).
>>
>> The initial sync is just fine and all the events from the four 
>> calendars were synced just fine to the client.
>>
>> Of course in the client device they appear to belong to a single 
>> calendar (the one below the activesync account 'marzagao').
>>
>> Then I added through the browser a new event on 'externo' via a user 
>> that has proper access to it, the user lfbm, that is a member of the 
>> group 'socios', and so can write to this calendar.
>>
>> Then I hit sync on the client device, but the recently created event 
>> in the 'externo' calendar does not get synced. It is as it did not 
>> existed in the calendar at all. But you can see the event in the 
>> browser.
>
> I just tried this exact scenario and it seems to work fine here. A 
> user who has access to one of my shared and synched calendars created 
> a new event in that calendar and it synched fine to my devices.
>
> You'll have to trace why the history system is not catching the change 
> for you.

Ok. Thanks a lot for the attention. In case I discover something new, 
I'll report back.

Luis Felipe