[whups] WHUPS Status?

Mike Baptiste mike@msbnetworks.net
Thu Nov 14 00:11:38 2002

Hash: SHA1

We're deploying Whups at Duke Universitie's School of Engineering for IT
Support and a planned SourceForge like environment.

We evaluated a number of OSS packages including Bugzilla, Scarab,
RealTime (RT), and a few other ones.  Each had their pros and cons.  We
originally thought we'd go with Bugzilla, but it was to rigid and suited
for software development.  Scarab was VERY flexible when creating ticket
types, but had 0 workflow, required a login for access (ie viewing
tickets), and had no backend authentication support.  RT just wasn't at
the level we needed.

Whups obviously is not as mature as the above tools, but it 'works' in
its current state, the outlook for it is bright, and being part of the
Horde framework brings a LOT more to the table which for us was a hue
plus.  We hope to create a user IT environment around Horde (WebMail,
tickets, maybe even Kronolith with a MeetingMaker backend since we use
this currently).

We currently have about 150 tickets in our system and are massaging the
edges to deploy it across our IT group (right now only a couple of us
are using it)

Granted - Whups needs work to hit the next level - but many people are
actively fixing and adding things along with Chuck.

Stuff we hope to work on:  Better reportng, customer profiles (driven
through Turba and maybe an LDAP backend), more flexible notification
settings, expanding 'listeners', attachments, and additional fields for
custom ticket types (things like Platform, OS, and whatever other
attributes you might need)

We're very happy so far!


adam@morrison-ind.com wrote:

| The WHUPS website provides basically no information,  but from the
| list archives
| it looks like some people are using this on a day-to-day basis.  And
| it sound
| like it might be just what I'm looking for.
| Is there anyplace one can get the current status - features
| working/implemented/planned, etc...
| I have CVS Horde/IMP/Turba/Kronolith/nag/mnemo running on my devel box.
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