[whups] Linking tickets
air2 at dds.nl
Mon Feb 6 13:29:56 PST 2006
Chuck Hagenbuch wrote:
> Ah. I don't agree with this. The email subjects should contain the
> ticket number, which is unique. That's a fool-proof way to match
> replies. What you're proposing seems like an unnecessary layer of
> complexity to me.
But what if some-one accedently includes such a ticket number, or
someone on purpose tries to mess up the system by sending a lot of fake
support mails with ticket number in it? Or when the system just by some
bug mismatch the mails?
Also if this extra layer is added its more safe to try to match at
content and or sender if no ticket number is available.
I think it adds a good base for more extension as just the one I am
proposing and needing.
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