[whups] Trying to use whups for Horde problem reports

[Anders Norrbring]

Lars Stavholm wrote:
> Anders Norrbring wrote:
>> Lars Stavholm wrote:
>>> Anders Norrbring wrote:
>>>> Hi.
>>>> I'm trying to use whups for problem reporting in the Horde framework,
>>>> but I don't have much success with it.
>>>>
>>>> In my horde/config/conf.php I have this:
>>>>
>>>> $conf['problems']['ticket_params'] = array('queue' => 1, 'state' => 1,
>>>> 'priority' => 1, 'type' => 1);
>>>> $conf['problems']['tickets'] = true;
>>>>
>>>> When I click a problem report button, I'm taken to the form to enter a
>>>> problem description, name and e-mail address, I expected to find myself
>>>> in a ticket entry form?
>>> I think that the Problem Report and Tickets (Whups) are two
>>> different things. The Problem Report is available even without
>>> whups, as you could see in the new horde-webmail bundle.
>>>
>>> When it comes to whups, I just tried out the CVS version from
>>> 2006-12-19, and that worked to some extent, but not all the way.
>>> I could set up queues and ticket types and whatnot, I could even
>>> register a new ticket, db handler complained, but the ticket
>>> shows up in the whups_tickets database table, but not in any
>>> Ticket Searches.
>> Yes, they're indeed different, however, if you go to Administration ->
>> Setup -> Horde and then Problem Reporting, they even list example for
>> using Whups with the problem reporting.. I did some Googling on it, and
>> found notes from 2005 where the developers discussed how to enable this
>> functionality, so my guess is that it can be done.. ;)
> 
> I just tried that, and after the setting you mentioned
> above, the Problem Report does actually create a proper
> ticket, whereas the user interface is still the standard
> Problem Report one.


Hmmm... I must have some error in the settings somewhere, Can you please 
share yours?


>> I pulled cvs today (2006-12-26), and even built a RPM for SUSE Linux
>> from it. I can't complain about anything about the module itself so far,
>> it lists tickets, they're searchable and editable. But I haven't digged
>> deeply into it yet.
> 
> Well, I haven't succeeded in getting it going properly, I get DB errors
> and Ticket not found (despite the fact that they're there in the db).
> 
> If you wouldn't mind sharing, I'd be interested in how you built
> the rpm. We build our own rpm's as well (SuSE Linux 10.1), but
> obviously, I've done something wrong with the whups part.


Check out my repositary at 
ftp://ftp.norrbring.com/pub/linux/inst-source/ there are both noarch and 
src RPMs for the whups I'm testing with right now.. :)

-- 

Anders Norrbring
Norrbring Consulting
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